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AD2015 Agenda


17 March
09:30-15:30 UATP Training and Solutions Forum

Welcome Reception
Sponsored by APG 
InterContinental Athens Pool/Playzoe 
Wednesday, 18 March 
Ballroom III, Level -2 
Welcome Address
Ralph Kaiser, President & CEO, UATP
Keynote Address
Athar Husain Khan, CEO, Association of European Airlines (AEA)

Executive Roundtable
Airline executives from across the globe discuss the successes and challenges that they are facing. Who’s winning regionally? Until recently, BRIC countries have prospered from an aviation boom, but now parts of LATAM are approaching recession, China’s growth remains stagnant, Russia is challenged by a lack of growth, and the infrastructure in India is crushing their opportunities. Panelists will explore the strategies in place to respond to economic conditions globally.

   • Ancillaries – is this the true profit for airlines?
   • What challenges do airlines face now?
   • Are fuel prices making it easier for profitability?
   • Which airlines are winning and what differs from the strategy to do so?

Ralph Kaiser, CEO, UATP
Chris Phillips, Managing Director – Distribution, Delta Air Lines
Adam Phillips, VP Commercial Strategy & Planning, Etihad Airways
Julie Perovic, Senior Economist, IATA
Steve Knackstedt, VP-Airline Business Group, Hahn Air Lines 
Levent Konukcu, Senior Vice President for Investment Management, Turkish Airlines 

Networking Break
Sponsored by Delta Air Lines 

Panel Discussion: Tools to Drive Growth
Sponsored by SITA
Technology has been typically slow to change in the industry; however, there are companies that are driving significant change and those that embrace the technology are fast becoming the winners in the industry. Learn from panelists which tools are available to maximize efficiencies in distribution strategies.  

Phil Ziegler, VP Operations, UATP
Olivier Houri, President - Global Transportation, Unisys
Ian Tunnacliffe, Business Consultant, SITA
Emre Mangir, COO – Head of Partnerships, Mozio, Inc.
Michael Ihle, Senior Director, Advisory and Transformation, HP Enterprise Services

Sponsored by ARC 

Panel Discussion: Managing the Evolving World of Payments
Sponsored by Girosolutions
Payments continue to evolve with the growth of non-traditional forms of payments, regulatory issues and ancillary revenue.  Panelists will discuss how creating effective payment strategies can help drive distribution and create maximum revenue.

   • Credit card costs continue to rise, how do you balance the increased costs?
   • How do emerging markets differ?
   • Will credit cards become obsolete?
   • What strategies have proven successful for preventing fraud? 

Pascal Burg, Director, Edgar Dunn & Company
Marcel Koppes, VP Travel & Airlines, Adyen
Michalis Kouveliotis, CFO, Aegean Air
Mike Parkinson, Vice President - Airlines, Worldpay
Dr. Akif Khan, VP Solutions Strategy, Bitnet
Dave Holmes, VP Global Sales, UATP
Mike Carlo, Head of Travel Solutions, WEX


Analyst Viewpoint
Jonathan Wober, Chief Financial Analyst, CAPA (Centre for Aviation)

Analyst Jonathan Wober will provide an outlookof the airline industry and showcase what isdriving success and presenting challengesacross the globe.

Networking Break
Sponsored by Multi Service 

Panel Discussion: Merchandising
Airline ancillary revenue reached more than $42 billion in 2013, earning the industry a profit of nearly $12.9 billion. Airlines have embraced merchandising by investing in merchandising IT and personalization, but there are many more opportunities to leverage this key revenue generator. 

   • The evolution of merchandising and how airlines can offer more dynamic personalization.
   • What impact will NDC have on ancillary revenue?
   • What are successful trends for boosting merchandising and loyalty?
   • Are airlines leaving money on the table and what can be done about it?

Michael Smith, Managing Partner, Airline Information
Jim Davidson, CEO, Farelogix
Mark Lenahan, VP of Product Strategy, GuestLogix
Keith Wallis, Manager, Distribution Business Development, Air Canada

17.00-17.10 Close of Day One
Departure for Evening Event
19 March 

Ballroom III, Level -2


Ralph Kaiser, President & CEO, UATP


Panel Discussion: Distribution Channels
GDSs and Agencies play an importantrole in the airline industry’s growth. GDSs provide multi-service shopping solutions and advanced merchandizing tools that allow airlines to offer custom ancillaries that boost revenue. Agencies continue to show how critical they are; U.S agencies sold $89.6 billion worth ofair fares in 2014. The panel will discuss the successes and challenges faced.

Michael Smith, Managing Partner, Airline Information
Mike Premo, CEO, ARC
Mario Kriebel, Vice President of Commercial Payment Solutions, BCD Travel
Julie Kyse, Vice President, Transport – Americas, Expedia, Inc.
Cheryl Scheideler, Director of Commerce, Hipmunk, Inc. 
Moshe Rafiah, CEO & Founder,Travelfusion
William Phillipson, President, SilverRail Technologies 


Networking Break
Sponsored by WEX, Inc.
Survey Results: AirPlus Global Travel Management Study 2015
Michael Wessel, Vice President International Marketing, AirPlus International

Panel Session: Fraud Prevention  
Fraud can attack the travel industry in various forms both internal and external.  It is a serious cost to the airline industry.  Panelists will discuss the latest in fraud and share best practices for fraud protection.

   • How can fraud be detected and prevented?
   • How can airlines fight back against fraudsters?
   • What is the future of fraud in the travel industry?

Phil Ziegler, VP Operations, UATP
Jan-Jaap Kramer, Founder, Travel FraudGuard
Masha Cilliers, Founder and Principal Consultant, Payment Options
Christos Georgousis, Director Payment Solutions & Fraud Prevention, tripsta
Jackie Barwell, Director, Fraud ProductManagement, ACI 


Closing Statements

12.45-13.45 Lunch